Frequently asked questions
If your question isn't covered here, the desk usually replies within a few hours.
Do I need to verify my identity?+
Yes. Every customer must complete KYC — a government-issued ID, a selfie and proof of address — before an order can be placed. This is a legal requirement, not a preference.
How long does verification take?+
Most submissions are reviewed within one business hour. You receive an email as soon as your status changes to approved or rejected.
Which payment methods do you accept?+
Interac e-Transfer and domestic or international bank transfer. Exact instructions appear on your order page once the order is created.
How fast will I receive my crypto?+
Most orders are broadcast within 30 minutes of the payment being confirmed by our team. Network confirmation time then depends on the blockchain.
Can I cancel an order?+
Yes, at any time before you send payment. Once funds arrive and crypto has been broadcast, the transaction is irreversible.
What if I send the wrong wallet address?+
Blockchain transfers cannot be reversed. We validate address format and ask you to confirm, but the address you provide is your responsibility.
Are there minimum and maximum limits?+
Minimums start at $50 per order. Larger orders above $25,000 are handled by our OTC desk with tiered pricing.
Do you hold my crypto for me?+
No. We are a brokerage, not a custodian. Your crypto is delivered directly to the wallet address you supply.