Help center
Guides and answers
Everything you need to move from registration to a completed order, written in plain language.
Getting started
- · Creating an account
- · Enabling two-factor authentication
- · Password and login security
Identity verification
- · Accepted ID documents
- · Taking a valid selfie
- · Proof of address requirements
- · Why a submission is rejected
Payments
- · Sending an Interac e-Transfer
- · Bank transfer references
- · Payment deadlines and expiry
- · Unmatched or partial payments
Orders & delivery
- · Reading your order page
- · Order statuses explained
- · Finding your TXID
- · Network confirmation times
Wallets
- · Choosing the right network
- · Validating an address
- · USDT ERC-20 vs TRC-20
Security
- · Recognising phishing
- · Session timeouts
- · Reporting suspicious activity
Still stuck? Contact support.