Refund Policy

Before payment

An order can be cancelled free of charge at any time before you send funds. Simply cancel it from your dashboard or let it expire.

After payment, before delivery

If your payment has arrived but the crypto has not yet been broadcast, you may request a refund. We return the funds to the originating account, less any bank or transfer charges and any market loss where the rate has moved against the locked quote.

After delivery

Completed blockchain transactions cannot be reversed or refunded. Once we broadcast the transaction and record a TXID, the sale is final.

Late payments

Payments received after the order deadline are not automatically applied. We will either re-quote at the prevailing rate with your consent, or refund the payment in full, less transfer charges.

Unmatched or third-party payments

Payments that cannot be matched to an order, or that originate from an account not in your verified name, are returned to the sender. Processing may take up to ten business days while compliance checks are completed.

Incorrect wallet addresses

We cannot recover assets sent to an address you supplied incorrectly or on the wrong network. Always confirm your address and network before submitting an order.

Requesting a refund

Email support@imperiumdigital.example with your order ID. Approved refunds are initiated within three business days.